Frequently Asked Questions
Can I change the frequency of my subscription?
Yes, however it's a bit of a convoluted process since Recurhub doesn't actually allow us to change the frequency.
Unfortunately what you will have to do is cancel your subscription, and then re -sign up for the subscription at your chosen frequency.
If I order coffee, when can I expect it to arrive?
Currently, we ship on Fridays via standard USPS so you can generally expect your coffee to arrive sometime on Monday or Tuesday.
When should I brew my coffee?
We generally prefer our coffee’s 5-12 days after the roast date.
How fresh is my coffee when I receive it?
We currently roast on Tuesday-Thursday, so by the time you receive it, it should be ready to drink.
Can you pre-grind my coffee?
We don’t pre-grind any coffee because we feel it compromises the quality.
Can I expect a particular coffee to taste just as good as it did two months ago?
While the beauty of coffee is that it goes through seasons changing flavors along the way, we use a number of different tools to ensure the consistency and quality of our coffees. We use a roast logging software to ensure consistency from roast to roast, and we also cup every production roast at least three times to ensure that every bag of a specific coffee our customers receive tastes just like the last one.
Why doesn't my coffee taste as good at home as it does in your bar?
The reasons could be endless. Yet, if you're following our brew methods, using fresh coffee, and grinding with a burr grinder the most likely reason is water quality. Water plays a huge role in how coffee taste as coffee is 98% water. Normally your standard water filter will do the trick, but if you wanna go all out, buying spring or filtered water is the way to go.